Terms of Service

User agreement and service terms

Last updated: January 15, 2025

Agreement to Terms

By accessing and using Nadi's AI automation platform and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our service.

Service Description

Nadi provides an AI-powered automation platform that includes:

Nadi Web - AI website assistant for customer support
Nadi Business - Telegram bot for business management
Automated invoice and expense tracking
Team management and collaboration tools
Analytics and performance insights

Data Processing: For features such as appointment booking, lead capture, or business management through our services, you authorize Nadi to process conversation messages and any details voluntarily provided by users for the purpose of fulfilling those actions.

User Responsibilities

Account Security

  • Keep your account credentials secure and confidential
  • Notify us immediately of any unauthorized access or suspicious activity
  • You are responsible for all activities under your account
  • Use strong passwords and enable two-factor authentication when available

Content Guidelines

  • Ensure your website content complies with applicable laws and regulations
  • Do not use our service for illegal, harmful, or malicious purposes
  • Respect intellectual property rights of others
  • Maintain appropriate content suitable for your audience
  • If you collect personal data via our services, ensure compliance with data protection laws

Service Usage

  • Use the service in accordance with these terms and fair usage policies
  • Do not attempt to reverse engineer, hack, or compromise our systems
  • Respect rate limits and service boundaries
  • Do not input sensitive personal data unless necessary and legally permitted
  • Monitor and manage your business data responsibly

Prohibited Uses

You may not use our service to:

Generate harmful, illegal, or malicious content
Violate privacy or data protection laws
Impersonate others or misrepresent yourself
Distribute spam or unsolicited content
Interfere with service operation or security
Use for fraudulent or deceptive activities

Payment Terms

Our service offers a comprehensive plan that includes both Nadi Web and Nadi Business:

Nadi Plan

7-day free trial
RM39/month after trial
Nadi Web + Nadi Business included
Unlimited conversations
Priority support
Advanced analytics

Limitation of Liability

To the maximum extent permitted by law, Nadi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, data, or business opportunities
Service interruptions or technical issues
Inaccurate or inappropriate AI responses
Improper use of services by end-users
Third-party service disruptions

Termination

Either party may terminate this agreement at any time:

By You

You may cancel your account at any time through your dashboard or by contacting support. Cancellation takes effect at the end of your current billing period.

By Us

We may terminate accounts that violate these terms, for non-payment of fees, or for other legitimate business reasons with appropriate notice.

Contact Us

If you have any questions about these Terms of Service, please contact us:

support@usenadi.com
+60 11-5405 1276

Company Details:

Dotkod Solutions (MA0307809-V)

Malaysia