Privacy Policy

How we protect and handle your data

Last updated: January 15, 2025

Introduction

At Nadi, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI automation platform and services.

Information We Collect

Account Information (Nadi users)

  • Email address (for authentication and communication)
  • Name and company information (for account setup)
  • Website URLs where you embed our services
  • Telegram bot configurations and settings

End-User Information (visitors who interact with our services)

  • Conversation messages and AI responses
  • Optional details provided in chats (name, email, phone, preferences)
  • Technical metadata (session ID, device/browser information)
  • IP address for security and rate limiting

Usage Data

  • Chat conversations and interactions
  • Website content for AI training
  • Analytics and performance metrics
  • Business management data (invoices, expenses, team info)

How We Use Your Information

  • Provide and maintain our AI automation services
  • Improve AI responses and service quality
  • Send important updates and notifications
  • Analyze usage patterns and optimize performance
  • Provide customer support and technical assistance
  • Process business management tasks (invoices, expenses, team coordination)

Data Security

We implement industry-standard security measures to protect your data:

Encryption

All data is encrypted in transit and at rest using industry-standard protocols

Access Control

Strict access controls and multi-factor authentication

Regular Audits

Security audits and vulnerability assessments

Data Backup

Secure backup and disaster recovery systems

Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Export your data
Opt-out of marketing communications

Note: For chatbot conversations on third-party sites using Nadi, we may route your rights requests to the site owner who controls that chatbot configuration.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

support@usenadi.com
+60 11-5405 1276

Company Details:

Dotkod Solutions (MA0307809-V)

Malaysia